Return Policy On X431 Shop
Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
X431 Shop reserves the right to charge a handling fee on all returned products.
1. All returns must be sent back within 7 days of receipt of the item. We only accept products in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and let us know the details about your package.
2. Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
Returning for replacement and refund
1. Quality Issues:
We will be responsible for an exchange or refund if there are any product quality problems within 7 days of the customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund. (We cannot shipping you a new one without receiving the old one back to us)
2. Non Quality Issues:
If a customer returns a product, within 7 days after receiving it, for non quality reasons, we will offer an 85% refund.(15% is for the shipping fee which cannot be returned)
Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.
Canceled orders (Before delivery)
If an order is canceled before delivery, there will be no costs incurred.
Wrong Item Delivered
After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways.
As long as the item under warranty, X431 will pay the shipping charge from China to buyer's location, at the same time, buyer pays for the shipping fee from your place to China. If the return product out of warranty, buyer should pay both shipping fee back and forth.