Warranty On X431 Shop
X431SHOP Technology Co.,Ltd sales only quality products and equipment. We sale our items with limited one year warranty (depends on item type). Only devices (scanners, programmers, adapters) are covered by the CarECU Workshop warranty, other items such cables, cases and other accessories are not covered by the CarECU Workshop warranty program.
How it works – X431SHOP Technology Co.,Ltd warranty system
Warranty program works very easy, if your device stops working properly stop using it and contact us as soon as possible. When you contact us at first we will try to resolve problem through phone or email by giving you instructions off repair steps. If that doesn’t work you’ll send* us your device by the DHL, UPS or other post service with problem description. When we get your broken device we repair it or change (depends on damage) and send it back for you with the same DHL, UPS or other post service.
* note – we do not cover any shipping costs.
Restrictions!!! There will be no free warranty service:
if you damage device while doing device firmware updates incorectly;
if you damage device while using it wrong (example – if you connect diagnostic device to car while it is connected to external battery charger and etc.);
if you damage warranty seals on the device housing;
if you damage device with while using non proper power source (external power supply);
if you damage device physically (drop, hit or etc.);
if you damage device with watter spill or other liquid;
if you damage device while using it with non proper cables and adapters or other accessories;
if you damage device while using wrong cable not suitable for specific car;
if you damage device while using it in conditions not compatible with conditions described in device user manual instructions.
Other details
X431SHOP can repair your broken device even if it is damaged and not covered by the warranty. In such case you should contact us and describe how device is damaged. We will tell you how much will cost a repair and shipping (we do not cover device shipping costs when shipping back to client when device is not covered by the warranty program). We have all parts and accessories needed for any our device repair (cables, monitors, housings, proper firmware and software and etc.).
Service and maintenance
X431SHOP provides full device service and maintenance. We can update your device firmware and software. If you want to have full service and maintenance for your device(-s) please contact us for more details.
Warrany Police:
Problem Details | Warranty Time | Treatment | Responsibility for Charge | Remark |
Quality Problem | within 7 days after receiving package | Buyer: Submit a complaint(Mail to info@x431.us ) and Return the items to Seller's assigned address by EMS or Post Office. | Return Ship cost: Seller | Any costs because of customer's wrong operation leads to return will be responsible by the buyers. |
Resend ship cost: Seller | ||||
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge: Seller | |||
Replace Parts Charge: Seller | ||||
within 8-14 days after receiving package | Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing | Return Ship cost: Buyer | ||
Resend ship cost: Seller | ||||
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge: Seller | |||
Replace Parts Charge: Seller | ||||
within 15 days to 1 year after receiving package | Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing | Return Ship cost: Buyer | ||
Resend ship cost: Buyer | ||||
Seller: Repair it. | Repair Charge: Seller | |||
Replace Parts Charge: Buyer | ||||
Lost in the delivery | 30 days after shipping | Buyer: Submit proof to seller | New Product Cost: Seller | |
Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer | Resend Ship Cost: Seller | |||
Customs Problem | 30 days after shipping | Buyer: Finish customs clearance when import | Customs duties or agent fees: Buyer | |
Seller: Try to help buyer to finish customs clearance but not responsible on this. | ||||
Delivery Problems: broken,incomplete, wrong address | within 7 days after receiving package | Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. | Return Ship cost: Buyer | |
Resend ship cost: Buyer | ||||
Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. | Repair Charge: Seller | |||
Replacement Charge: Buyer | ||||
Received wrong Items | within 3 days after receiving package | Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days | Return Ship cost: Seller | |
Seller: Arrange shipment for the correct items | Resend ship cost: Seller | |||
Man-made Damage: such as update machine online, dismantle the equipment, and so on | within 1 year | Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post | Return Ship cost: Buyer | |
Resend ship cost: Buyer | ||||
Repair Charge: Buyer | ||||
Replacement Charge: Buyer | ||||
Note: | 1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy. | |||
2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission. | ||||
3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy. | ||||
4. The Warranty Policy fits for all products except some products which state the warranty specially in description. |
Warranty Item
Main Unit for Equipment | 1 year warrnaty |
Machine peripheral equipments and wire | No warranty |
Laptop,Battery | No Warranty |
Data Hard Disk | No warranty |
Car software | No warranty |
Consumables | No warranty |